Click on the Frequently Asked Question below for the
What is the difference between the
Routine and Advanced DVDs?
Why are there two DVDs?
Why do you have both a manufacturer
certified technician and a host?
Why is the price of the DVDs higher
than most Hollywood movies available on DVD?
How are these DVDs
Your CD is not playing in my
I would like to see certain
procedures in future DVDs, do you take suggestions and if so how do I tell you what they are?
What does the serial number on the
How do I register my DVD?
When I registered my DVD I gave you
personal information including email address. What do you do with that information?
My friends SEEM to know everything
about their bikes but I do not. I would like to learn more but am afraid they might find out I “whimped
out” and purchased a DVD. Can you help me?
Why does the video of the GL1500 look
squeezed and tall on my TV?
Why does the video of the GL1800 look
like my TV and the GL1500 like a movie screen?
What is the
difference between the Routine and Advanced DVDs?
Routine refers to maintenance that can be done with
little or no previous mechanical knowledge or ability. Generally these procedures include changing oil, spark
plugs, brake pads, air filter, light bulbs and making adjustments to the bike using an inexpensive set of
tools available at most retailers.Advanced assumes you have some mechanical aptitude or experience and in
many cases the Advanced procedures require specialized tools.
Why are there two
There is more information on each DVD than would fit on a
single DVD. When Blue Ray and HD-DVD are widely implemented we will consider putting the content on a single
disc.The procedures are divided based upon feedback we garnered over the past year from our current customer
base and surveys conducted at various rallies. Most people who need a visual reference (our DVD) to perform
the Routine procedures will most likely not do the Advanced procedures immediately. This means they would not
purchase the Advanced DVD today. Conversely, those who would like to do Advanced procedures and simply need a
visual reference (DVD) are “beyond” the Routine procedures. In many cases these individuals would
not need and thus not care to purchase the Routine DVD. By separating the types of maintenance on two DVDs,
we are saving customers money by allowing them to purchase “a la carte”.
Why do you have both a
manufacturer certified technician and a host?
One of the important markets we are targeting is the bike
owner that may not want to do the work himself/herself but would like to know what the dealer is doing for
the service fee paid. We feel having a certified technician brings credibility to the production. As with any
reference product it is important to have a subject matter expert to make sure the content is correct. By
enlisting experts to be part of the Illustrated Powersports DVDs you can be sure that the final product will
contain much of the knowledge from their years of riding and mechanical experience. Enlisting well known
enthusiasts/experts in their field demonstrates how serious Illustrated Powersports is in delivering accurate
procedures and our wish to maintain a long lasting relationship with our customers.
Why is the price of the
DVDs higher than most Hollywood movies available on DVD?
Hollywood studios have already made their money on the
initial release in movie theaters; subsequent release on DVD is icing on the cake. More importantly their
market is everyone in the United States which translates into millions of potential purchasers. The
Illustrated Powersports Maintenance DVDs are produced to be sold via a tangible medium which currently is on
DVD-Video. Also the motorcycle maintenance market potential is not as large as that of the mainstream
Hollywood studios and therefore based on the cost to produce them we feel this is a fair market price.
It is our belief that the Illustrated Powersports DVDs simply need to be viewed differently.
Consider the number of years you have owned a torque wrench or any reliable tool and how it has served you
well; we would like you to view the maintenance DVD in the same way. If the DVD is considered a reference
“tool” to help you perform maintenance more easily, the price is very reasonable!
How are these DVDs
We use a production company that has been producing
corporate training videos and distance learning modules for years. The production crews are from the NY, NJ,
CT tri-state area and have all worked in the broadcast field (CBS, NBC, ABC, ESPN, SPEED & OLN) for
years. The equipment is state of the art including cameras, jib, lights, editing and DVD authoring software.
The DVD master is then sent out to be replicated (stamped out) at the same facility many Hollywood studios
Your CD is not playing in my
First, it is important that you realize the Illustrated
Powersports Maintenance videos are on DVD-Video not CD-ROM.
Second, your computer must have a DVD player and DVD
playing software such as WinDVD installed for our maintenance DVDs to play properly. If you have a PC which
uses Windows as an operating system you may upgrade the Windows Media Player to edition 11 which now plays
I would like to see
certain procedures in future DVDs, do you take suggestions and if so how do I tell you what they
We believe that our customers are the best source of
information for product development and welcome any suggestions you may have. Bike suggestions: if you
have a particular bike for which you would like to see a maintenance DVD produced please go to the Coming
Soon page and enter your information. You will be notified when a DVD is nearing completion for your
bike. DVD suggestions: if you have feedback (positive or negative we need to hear it all to improve)
about a DVD you purchased or would like to request that we produce a DVD which covers something other than a
specific model bike, email us email@example.com
Why is there a serial
number on the DVD?
It is the registration number for you within our system.
In the near future we will be offering certain features on a password protected portion of our website. To
access these features, some which will be free, you will need to use this number. When we produce
updates you will be notified of their existence and this will be done using the registration number which is
in our database.
How do I register my
If you purchased the DVD by calling Illustrated
Powersports or from our website we most likely have your information. That is also true if you purchased it
at our booth at a rally or trade show when you filled out a white post card. However, if you purchased it
through a third party vendor you will need to register the DVD with us directly. You may do so by completing
the fields on the registration page or email the information to us firstname.lastname@example.org.
When I registered my DVD I
gave you personal information including email address. What do you do with that
Illustrated Powersports keeps the information in a
database for the purpose of communicating with you directly. An electronic newsletter is in the planning
stages and you will be notified when it is ready. Illustrated Powersports LLC values personal privacy and
does not sell your information to any person or entity.
My friends SEEM to know
everything about their bikes but I do not. I would like to learn more but am afraid they might find out I
“whimped out” and purchased a DVD. Can you help me?
We have seen this kind of peer pressure at rallies where
five guys walk up to our booth and all are intrigued by the quality and detail of the video on the demo.
Usually there is one guy that says “Oh yeah, I have done that. You do not need that video…I can
do all that for you.” Of course the other guys would like to have some of that knowledge so they also
do not have to rely on the “alpha dog”. So as they walk off with him at the head of the pack one
or two quickly drop back to get one of our cards. Once home they call to order the DVD but are afraid their
buddies might see the DVD show up in the mail. Not to worry, Illustrated Powersports has you covered! We send
the DVD in a non-descript cardboard box so no one will know you are trying to improve yourself by learning
more about your bike with an Illustrated Powersports DVD.
Why does the video of the GL1500 look squeezed and tall on my
Most DVD players will automatically adjust the GL1500 video (16:9 aspect ratio) to accommodate the TV to
which it is connected. If you have an older 4:3 aspect ratio TV it should provide you with a “letter
box” look. Essentially it shrinks the image to fit the length of the TV screen and then adds horizontal
black bars on the top and bottom. If it does not do this automatically you will probably be looking at a
distorted image which is squeezed and “tall”. Go into the “Set up” menu of your DVD
player (not TV) and select the Letter Box (LB) format option.