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 Click on the Frequently Asked Question below for the answer:

What is the difference between the Routine and Advanced DVDs?

Why are there two DVDs?

Why do you have both a manufacturer certified technician and a host?

Why is the price of the DVDs higher than most Hollywood movies available on DVD?

How are these DVDs produced?

Your CD is not playing in my computer?

I would like to see certain procedures in future DVDs, do you take suggestions and if so how do I tell you what they are?

What does the serial number on the DVD mean?

How do I register my DVD?

When I registered my DVD I gave you personal information including email address. What do you do with that information?

My friends SEEM to know everything about their bikes but I do not. I would like to learn more but am afraid they might find out I “whimped out” and purchased a DVD. Can you help me?

Why does the video of the GL1500 look squeezed and tall on my TV?

Why does the video of the GL1800 look like my TV and the GL1500 like a movie screen?

What is the difference between the Routine and Advanced DVDs?

Routine refers to maintenance that can be done with little or no previous mechanical knowledge or ability. Generally these procedures include changing oil, spark plugs, brake pads, air filter, light bulbs and making adjustments to the bike using an inexpensive set of tools available at most retailers.Advanced assumes you have some mechanical aptitude or experience and in many cases the Advanced procedures require specialized tools.

Why are there two DVDs?

There is more information on each DVD than would fit on a single DVD. When Blue Ray and HD-DVD are widely implemented we will consider putting the content on a single disc.The procedures are divided based upon feedback we garnered over the past year from our current customer base and surveys conducted at various rallies. Most people who need a visual reference (our DVD) to perform the Routine procedures will most likely not do the Advanced procedures immediately. This means they would not purchase the Advanced DVD today. Conversely, those who would like to do Advanced procedures and simply need a visual reference (DVD) are “beyond” the Routine procedures. In many cases these individuals would not need and thus not care to purchase the Routine DVD. By separating the types of maintenance on two DVDs, we are saving customers money by allowing them to purchase “a la carte”.

Why do you have both a manufacturer certified technician and a host?

One of the important markets we are targeting is the bike owner that may not want to do the work himself/herself but would like to know what the dealer is doing for the service fee paid. We feel having a certified technician brings credibility to the production. As with any reference product it is important to have a subject matter expert to make sure the content is correct. By enlisting experts to be part of the Illustrated Powersports DVDs you can be sure that the final product will contain much of the knowledge from their years of riding and mechanical experience. Enlisting well known enthusiasts/experts in their field demonstrates how serious Illustrated Powersports is in delivering accurate procedures and our wish to maintain a long lasting relationship with our customers.

Why is the price of the DVDs higher than most Hollywood movies available on DVD?

Hollywood studios have already made their money on the initial release in movie theaters; subsequent release on DVD is icing on the cake. More importantly their market is everyone in the United States which translates into millions of potential purchasers. The Illustrated Powersports Maintenance DVDs are produced to be sold via a tangible medium which currently is on DVD-Video. Also the motorcycle maintenance market potential is not as large as that of the mainstream Hollywood studios and therefore based on the cost to produce them we feel this is a fair market price.  It is our belief that the Illustrated Powersports DVDs simply need to be viewed differently.  Consider the number of years you have owned a torque wrench or any reliable tool and how it has served you well; we would like you to view the maintenance DVD in the same way. If the DVD is considered a reference “tool” to help you perform maintenance more easily, the price is very reasonable!

How are these DVDs produced?

We use a production company that has been producing corporate training videos and distance learning modules for years. The production crews are from the NY, NJ, CT tri-state area and have all worked in the broadcast field (CBS, NBC, ABC, ESPN, SPEED & OLN) for years. The equipment is state of the art including cameras, jib, lights, editing and DVD authoring software. The DVD master is then sent out to be replicated (stamped out) at the same facility many Hollywood studios use.

Your CD is not playing in my computer?

First, it is important that you realize the Illustrated Powersports Maintenance videos are on DVD-Video not CD-ROM.

Second, your computer must have a DVD player and DVD playing software such as WinDVD installed for our maintenance DVDs to play properly. If you have a PC which uses Windows as an operating system you may upgrade the Windows Media Player to edition 11 which now plays DVD-Video.

I would like to see certain procedures in future DVDs, do you take suggestions and if so how do I tell you what they are?

We believe that our customers are the best source of information for product development and welcome any suggestions you may have.  Bike suggestions: if you have a particular bike for which you would like to see a maintenance DVD produced please go to the Coming Soon page and enter your information. You will be notified when a DVD is nearing completion for your bike.  DVD suggestions: if you have feedback (positive or negative we need to hear it all to improve) about a DVD you purchased or would like to request that we produce a DVD which covers something other than a specific model bike, email us atfeedback@illustratedpowersports.com

Why is there a serial number on the DVD?

It is the registration number for you within our system. In the near future we will be offering certain features on a password protected portion of our website. To access these features, some which will be free, you will need to use this number.  When we produce updates you will be notified of their existence and this will be done using the registration number which is in our database.

How do I register my DVD?

If you purchased the DVD by calling Illustrated Powersports or from our website we most likely have your information. That is also true if you purchased it at our booth at a rally or trade show when you filled out a white post card. However, if you purchased it through a third party vendor you will need to register the DVD with us directly. You may do so by completing the fields on the registration page or email the information to us atfeedback@illustratedpowersports.com.

When I registered my DVD I gave you personal information including email address. What do you do with that information?

Illustrated Powersports keeps the information in a database for the purpose of communicating with you directly. An electronic newsletter is in the planning stages and you will be notified when it is ready. Illustrated Powersports LLC values personal privacy and does not sell your information to any person or entity.

My friends SEEM to know everything about their bikes but I do not. I would like to learn more but am afraid they might find out I “whimped out” and purchased a DVD. Can you help me?

We have seen this kind of peer pressure at rallies where five guys walk up to our booth and all are intrigued by the quality and detail of the video on the demo. Usually there is one guy that says “Oh yeah, I have done that. You do not need that video…I can do all that for you.” Of course the other guys would like to have some of that knowledge so they also do not have to rely on the “alpha dog”. So as they walk off with him at the head of the pack one or two quickly drop back to get one of our cards. Once home they call to order the DVD but are afraid their buddies might see the DVD show up in the mail. Not to worry, Illustrated Powersports has you covered! We send the DVD in a non-descript cardboard box so no one will know you are trying to improve yourself by learning more about your bike with an Illustrated Powersports DVD.

Why does the video of the GL1500 look squeezed and tall on my TV?

Most DVD players will automatically adjust the GL1500 video (16:9 aspect ratio) to accommodate the TV to which it is connected. If you have an older 4:3 aspect ratio TV it should provide you with a “letter box” look. Essentially it shrinks the image to fit the length of the TV screen and then adds horizontal black bars on the top and bottom. If it does not do this automatically you will probably be looking at a distorted image which is squeezed and “tall”. Go into the “Set up” menu of your DVD player (not TV) and select the Letter Box (LB) format option.

Why does the video of the GL1800 look like my TV and the GL1500 like a movie screen?

You are referring to what is called aspect ratio. The GL1800 Routine was produced using the old style 4:3 “aspect ratio”. With the proliferation of wide screen TVs Illustrated Powersports made a decision to shoot the latest procedures in the 16:9 aspect ratio. What does this mean for you? Well a couple of things. First, the newer cameras capture so much more information that even if you play it back on an older 4:3 TV you still see more horizontal “real estate” on screen because it will be in the “letter box” format. Second, if you have a large screen TV you will be able to take advantage of the much larger and clearer picture.