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shipping | return | privacy website  | user license

Shipping Policy

All orders will be processed within three business days. Shipping is via U.S. Priority Mail so that orders may be tracked. Requests for special handling or overnight shipping may incur an additional handling fee as well as the actual cost of the shipment.  In the event that an item is backordered, we will contact you with an estimated delivery time.

Return Policy

All sales are final. We strive to do our best however, if there is an error on your order please accept our apologies. Contact us upon receipt of the product and we will gladly correct the issue. If you receive a defective product you must notify within 2 business days to arrange for a replacement. Any defective product must be returned prior to a replacement being sent. Customer is responsible for all shipping charges.

Privacy Policy

We will not sell your personal information. This information is collected for the sole purpose of billing and shipping needs. We may use your e-mail address to send you other types of communications that you can control, including an newsletter, maintenance tips, customer surveys, notice of special "e;existing customers only"e; features, upgrades and special third-party promotions. You can choose to opt out of these communications upon receipt of the first of such communications. 

Questionnaires, Surveys and Profile Data

From time to time, we offer optional questionnaires and surveys to our users for such purposes as collecting demographic information or assessing users' interests and needs. The use of the information collected will be explained in detail in the survey itself. If we collect personally identifiable information from our users in these questionnaires and surveys, the users will be given notice of how the information will be used prior to their participation in the survey or questionnaire.

Disclosure to Third Parties

IP will not sell or rent any of your personally identifiable information to third parties. IP will not share any of your personally identifiable information with third parties except in the limited circumstances described below, or with your express permission. These third parties are limited by law or by contract from using the information for secondary purposes beyond the purposes for which the information is shared. We share information with companies that help us process the transactions you request.

IP may disclose the information we collect, as described above, to companies that perform marketing services on our behalf. These companies are subject to confidentiality agreements with us and other legal restrictions that prohibit using the information except to market the specified IP-related products or services.

IP may disclose information that we in good faith believe is appropriate to cooperate in investigations of fraud or other illegal activity, or to conduct investigations of violations of our End User Agreement.   We disclose information in response to a subpoena, warrant, court order, levy, attachment, order of a court-appointed receiver or other comparable legal process, including subpoenas from private parties in a civil action.

IP may share aggregated statistical data with our business partners or for public relations. For example, we may disclose that a specific percentage of our users live in . However, this aggregated information is not tied to personally identifiable information.

As with any other business, it is possible that IP in the future could merge with or be acquired by another company. If such an acquisition occurs, the successor company would have access to the information maintained by IP, including customer account information, but would continue to be bound by this Privacy Policy unless and until it is amended.

Website Related Policy

Web Site Traffic Information

Because of the way that World Wide Web communication standards work, when you arrive at or leave the IP Web site, we automatically receive the Web address of the site that you came from or are going to. We also collect information on which pages of our Web site you visit while you are on the IP site, the type of browser you use and the times you access our Web site. We use this information only to try to understand our customers' preferences better and to manage the load on our servers, so as to improve our service and your experience with IP. We do not track the Web sites that you visit before or after you leave the IP site.

Our Use of "e;Cookies"e;

"e;Cookies"e; are small files of data that reside on your computer and allow us to recognize you as an IP customer if you return to the IP site using the same computer and browser. We send a "e;session cookie"e; to your computer if and when you log in to your IP account by entering your login name and password. These cookies allow us to recognize you if you visit multiple pages in our site during the same session, so that you don't need to re-enter your password multiple times.

Internet Address Information

We use IP addresses, browser types and access times to analyze trends, administer the site, improve site performance and gather broad demographic information for aggregate use.

All images and content on this web site are to be considered the property of Illustrated Powersports and may not be used without prior written authorization.

End User License Agreement

Each DVD program is licensed forprivate home use only.  All rights are reserved.Any unauthorized form of distribution, copying, editing, exhibition, renting, exchanging, hiring, lending, public performance, diffusion, transmission, retransmission, remarketing and/or broadcast of the DVD, or any part thereof, is strictly prohibited and any such action establishes liability for a civil action and may give rise to criminal prosecution. You are purchasing these videos for your personal use and not for another person, firm or company. This DVD is not to be exported, distributed and/or sold by way of trade without proper license from LLC. You agree to waive your rights of The First Sale Doctrine and agree to comply with the above terms. You understand that these programs are a dynamic visual reference of your manufacturer's service manual, they are designed to complement your service manual, that the service manual is the primary source of information for proper maintenance and only qualified technicians using the proper tools should work on your motorcycle. By using this DVD, you agree to indemnify

LLC, its officers, directors, employees, agents, distributors and affiliates for any and all claims, damages, losses and causes of action arising out of your breach of the foregoing agreement.   Unauthorized above means without prior written permission from an LLC corporate officer.